Shipping & Returns Policy
Sometimes products need to be returned due to faults or other reasons. Please read the below information regarding our returns policy.
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Your Rights under the Australian Consumer Law - Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
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Items purchased online must be returned by mail at your own expense providing the general returns conditions above are met. Please contact our Customer Service Team on 0428 880 713 to obtain an RA (Return Authority).
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All Returns lodged through mail must have an RA number or the packages will be refused and returned to sender. Returns may take up to 14 working days to process.
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We recommend sending your returns with tracking so you can see when it has been delivered. CarGuard is not responsible for lost packages.
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If a refund is issued, it will be credited back to the same payment method that was used during checkout. Please note CarGuard will not refund the original delivery fee unless products are determined to be faulty under the Australian Consumer Law.
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Refunds and returns
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At CarGuard Pty Ltd, we're committed to excellence – in our products, our customer service, and our support. Our warranty and returns policy reflects this commitment. It outlines your rights and our responsibilities, keeping in line with Australian Consumer Law, and ensures you can buy and use our products with confidence.
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We stand by the high quality and workmanship of every component on our CNC machines, assuring our customers that each part will be free from workmanship inconsistencies under typical usage throughout the warranty period stated.
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If a fault occurs within the warranty period as listed below, we'll arrange for the component to be repaired or replaced, as necessary.
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Change of Mind
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We do not accept returns or provide refunds for a change of mind.
We encourage you to ensure our products meet your needs before completing your purchase.
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We have an excellent support team ready to assist with any queries or concerns you may have prior to purchase. If you need more detailed information or guidance, do not hesitate to reach out. Our aim is to ensure you are fully informed and confident in your purchase decision.​​
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Product Sourcing and Branding
In our pursuit of providing the best quality, we source components from multiple reliable manufacturers. While this approach allows us to maintain our high standards, it's crucial to understand that the branding of parts and their visual representation on our website may vary.
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This could mean the brand name on a component might differ from the one shown in product images or expected by the customer. However, the functionality and quality of the component remain the same.
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The images displayed on our product listings are illustrative. While we strive to keep these images as accurate as possible, due to our diverse sourcing practices, the actual product you receive may differ slightly in appearance from what is shown on our website. This difference does not reflect a variation in quality, but rather the diverse sources we use to maintain our high-quality standards
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If you have questions or concerns about a specific product or component, we encourage you to reach out to us before making a purchase. We believe in full transparency and are always willing to provide the information you need to make an informed decision.
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Ownership and Payments
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While our terms are designed to ensure fairness for both parties involved, it is important to understand these terms fully to ensure a smooth purchase and ownership experience. We expand on these terms as follows:
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Completion of Transactions:
We appreciate prompt payment for the goods you purchase. Delays in completing transactions might lead to postponements in delivery or other inconveniences. If you are experiencing any issues with making payments, please reach out to us so we can assist you or work on a mutually beneficial arrangement.
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Cancellation:
If an order is cancelled after a deposit has been placed but before the full payment is made, the deposit will not be refunded due to the costs that we have already incurred as part of the order process. This applies even if the cancellation is due to a change in circumstances or mind on the part of the buyer.
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Price Matching
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We pride ourselves on the quality of our products and services, which we believe are competitively priced. Consequently, We do not offer a price matching service.
Our prices are not subject to comparison with other brands or competitors. This policy is due to our commitment to delivering quality and service, not just a product.
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We offer full transparency in our pricing. The price quoted at the time of purchase is final. If you happen to find a lower price elsewhere, after purchasing from us, we will not match or refund the difference.
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Gift Vouchers
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eGift Vouchers are valid for 3 years from date of purchase and cannot be redeemed or replaced after this date.
CarGuard Pty Ltd is not responsible for lost / stolen vouchers, and is not responsible for replacing a voucher that has been lost / stolen.
eGift Vouchers are strictly non-refundable and cannot be exchanged for cash.
eGift Vouchers are not valid with any other offer and / or special at CarGuard.
This voucher can be used for ONLINE purchases only.
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We are here to support you and ensure your satisfaction with our products.
If you have any questions or concerns, please reach out on (07) 5522 0619 or email us at solutions@CarGuard.com.au​
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Warranty Periods
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We offer a standard 12 month warranty on all products in our range.
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