Question 1

How does CarGuard compare to other sellers online?

Accepted Answer

CarGuard is 100% Australian owned and operated, based on the Gold Coast, QLD. We trade in Australian dollars, hold our own local branded stock with full quality control, and provide real customer support from real people. Unlike many overseas drop-shippers selling similar products, we stand behind every product we sell with a 30-day money-back guarantee.

Question 2

Help! My brand new CarGuard pouch does not work!

Accepted Answer

The most common issue is inserting the key into the wrong section of the pouch. Your key fob must go into the alloy-lined section at the very top of the seam. We pretest all pouches before shipping. Please watch our video guide at https://youtu.be/W6Vm_bHv0wc for correct usage. If you still have issues, contact our support team.

Question 3

Help! My CarGuard steering lock is hard to unlock!

Accepted Answer

When unlocking, don't twist the key. Instead, push the key downwards toward the seatbelt stalk. You'll need both hands: one pushes the key down into the lock, the other lifts the main lock body out of the seatbelt slot while the key is fully inserted. Contact us if you still need help.

Question 4

Will the cable steering lock fit my vehicle?

Accepted Answer

We provide a sizing guide with dimensions in the product listing images. Please check the last two images in the steering lock product gallery at https://www.carguard.com.au/product-page/heavy-duty-steering-wheel-lock and measure your seatbelt stalk to confirm fitment before purchasing.

Question 5

What is RFID and how does it relate to keyless entry systems?

Accepted Answer

RFID stands for Radio Frequency Identification, a technology used in keyless entry systems for vehicles. It enables secure communication between your key fob and car, allowing you to unlock and start without a physical key. However, this technology can be exploited by thieves using relay attacks to gain unauthorised access to your vehicle.

Question 6

How do CarGuard RFID enclosures and cases work to protect my vehicle?

Accepted Answer

CarGuard RFID enclosures are made with specialised signal-blocking materials that act as a Faraday cage. When you store your key fob inside, the radio signals between the fob and your vehicle are completely blocked, preventing thieves from intercepting and relaying the signal to steal your car.

Question 7

Can I still use my key fob normally while it's in the CarGuard enclosure?

Accepted Answer

For maximum security, the key fob should be removed from the CarGuard enclosure when you want to use it. The enclosure is designed to block all signals while the fob is inside. Simply take it out when you need to unlock or start your car, and place it back inside when not in use.

Question 8

Are CarGuard products compatible with all types of vehicles and key fobs?

Accepted Answer

Yes, our range of RFID enclosures and cases are designed to fit most standard key fobs used by a wide variety of vehicle makes and models including Toyota, Ford, BMW, Mercedes, Kia, Hyundai, Honda, Mazda, Tesla, and many more.

Question 9

How can I test if my CarGuard RFID enclosure is working properly?

Accepted Answer

Place your key fob inside the enclosure and try to unlock your vehicle while standing within the normal range. If the enclosure is working correctly, your vehicle should not unlock. This simple test confirms the enclosure is effectively blocking the signal.

Question 10

What should I do if my CarGuard product is damaged or not working as expected?

Accepted Answer

Contact our customer service team. We offer a warranty on all CarGuard products and will provide support to resolve the issue, whether that means a replacement, repair, or alternative solution. We stand behind everything we sell.

Question 11

How can I ensure the longevity of my CarGuard RFID enclosure or case?

Accepted Answer

Keep your enclosure in a dry, cool place when not in use. Avoid extreme temperatures, moisture, or prolonged direct sunlight. Regularly inspect for signs of wear and tear, and consider replacing it every few years to maintain optimal RFID signal-blocking protection.

Question 12

Is there a CarGuard product that allows me to carry multiple key fobs securely?

Accepted Answer

Yes! Our CarGuard Family Protection Box is designed to securely hold multiple key fobs at once, providing the same high level of RFID signal-blocking protection for all your vehicles in one convenient enclosure.

Question 13

Can CarGuard enclosures protect against all types of car theft?

Accepted Answer

Our RFID enclosures are highly effective at preventing relay attacks, which are a common method used to exploit keyless entry systems. For comprehensive vehicle security, we also recommend pairing an enclosure with a physical deterrent like our Cable Steering Wheel Lock or Steel Pedal Lock.

Question 14

Where can I purchase CarGuard products?

Accepted Answer

CarGuard products are available directly through our website at www.carguard.com.au. Visit our product range page to explore our full selection of RFID blocking pouches, signal-blocking boxes, steering wheel locks, and other vehicle security solutions. We ship Australia-wide with free standard shipping on orders over $150.

FREE STANDARD SHIPPING on orders over $150

All pricing is in AUD | 30-day money-back guarantee*

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