We get this question a lot these days, especially as more and more imitator sellers pop up online.

Here's the truth: we don't spend too much time worrying about what others are doing. Instead, we're laser-focused on one thing; keeping your vehicle safe from theft and making sure you’re looked after every step of the way.

We believe that how a business operates is just as important as what they sell. And here’s how CarGuards stands out:

✅ 100% Aussie Owned & Operated

We’re a proudly Australian business based right here at home. No off-shore shell company. No guessing games.

✅ We Trade in Australian Dollars

No USD surprises at checkout. No hidden currency conversion fees. What you see is what you pay.

✅ We Hold Our Own Local Stock

We’re not just a middleman. We carry our own branded inventory, complete with proper packaging, barcodes, and quality control. What you order ships quickly, from within Australia.

✅ Real Customer Support, the Old-Fashioned Way

Whether it's product help or something's gone wrong, you'll get a real person who actually cares — not a chatbot or someone reading off a script overseas.

We stand by our products and our users

We don’t believe in dodging responsibility. Every product in the world can have issues, that’s just reality. What really matters is how those issues are handled. Here's an example of how we operate:

Say you’ve been using your CarGuard steering lock for a while and suddenly it seems stuck and won’t come off your seatbelt. (Yes, this can happen with any brand of lock, don’t be fooled!)

Here’s what we do:

First, we send you a helpful video that shows a few easy ways to try and fix the issue.

If that doesn’t work, we’ll arrange for a qualified locksmith to come out and safely remove the lock.

If the locksmith confirms it was a fault with our product, we’ll cover the locksmith fee and refund or replace your lock.

If the fault isn’t with the lock (for example, if it turns out your seatbelt stalk has seized), the cost of the locksmith would be your responsibility. Fair's fair.

Transparency note: In our entire company history (as of 7th JAN 2026), we’ve only ever had to send out a locksmith once. In that particular case, the lock was fine. It turned out the customer’s seatbelt mechanism had failed.

At the end of the day, we do whatever we can to make things right, while also keeping it fair for everyone.

Watch Out for Drop-shippers Disguised as Local Sellers

It’s important to know that many of the sellers advertising similar car security products aren’t actually Australian businesses at all. They're often overseas (Or local) drop-shippers, mostly based in China, with:

• No local stock

• No quality control

• No real customer service

• And pricing shown in USD, which can sting once you get to checkout

A good tip to spot a drop-shipper or foreign business?

Look at the shipping terms and return policies. Words like “international fulfilment warehouse” are often just code for “we don’t actually handle or quality control any products ourselves.”

We’re not into cutting corners. We’re into building trust, one customer at a time.

If you have any questions, or want to know more about our products and how they compare, we’re always happy to chat.

Why we are Online only

CarGuard is operated from Varsity Lakes on the Gold Coast, QLD from a residential zoned address. Under Gold Coast City Council regulations, we are NOT permitted to have customers visit the premises even to pick up website orders. Since we believe in transparency and many people simply don't trust the authenticity of online businesses anymore, here is a candid, no filter, inside view of what it looks like here at CarGuard....

We pretest all of our pouches before they go out to ensure everything works before it leaves our factory.

It is very common for new users to insert their key into the wrong section of the pouch. The key you want to protect must go into the alloy lined section of the pouch.

The entrance is at the very top of the seam after it is opened. Despite there being a diagram on the back of the packaging about this, many people make this simple mistake, so much so, we had to make a video on it, please see here for how to use the pouch correctly.

https://youtu.be/W6Vm_bHv0wc?si=d58RCzxZ7TezLRqf

We take our customer satisfaction and support very seriously. If you still have any issues after following the video guide, please reach out to us.

When you're unlocking our steering lock, don’t twist the key — instead, push the key downwards toward the seatbelt stalk.

We've made a quick video to show how it works:

👉 Watch it here

Basically,

To remove the lock, you'll need both hands:

• One hand pushes the key down into the lock

• The other lifts the main lock body out of the seatbelt slot while the key is fully inserted in the lock body.

If you're still having trouble, feel free to contact us here — we're happy to help!

There are a LOT of different makes, models and years of cars and it is very hard to keep with every single one of them.

Instead, we have provided a simple sizing guide in the listing that shows the dimensions of the lock.

They are the last 2 images in the image carousel of the listing, here is a link:

https://www.carguard.com.au/product-page/heavy-duty-steering-wheel-lock

Here they are for reference as well:

Please carefully review the images above and take some measurements of your seatbelt stalk to confirm if it will fit or not.

NOTE: We have had reports of some users with 300 series Toyota Landcruisers that have an additional rubber shroud around the seatbelt talk. For these cases, fitment may be possible by cutting the cable lock body skirt down by 10mm to make it fit. We approve this modification if required and it will not affect your warranty.

RFID stands for Radio Frequency Identification, a technology used in keyless entry systems for vehicles. It allows for secure communication between your key fob and car, enabling you to unlock and start your vehicle without physically using a key. However, this convenience also introduces vulnerabilities that can be exploited by thieves using relay attacks to gain unauthorized access to your vehicle.

Our RFID enclosures and cases are designed with special materials that block the radio signals between your key fob and vehicle. By storing your key fob in one of our protective cases, you prevent thieves from intercepting and replicating the signal, thereby safeguarding your vehicle against unauthorized access and theft.

For maximum security, the key fob should be removed from the CarGuard enclosure when you intend to use it. Our products are designed to block signals when the key fob is inside, ensuring your vehicle remains secure when the fob is not in use. Simply take the fob out when you need to unlock or start your car.

Yes, our range of RFID enclosures and cases are designed to fit most standard key fobs used by a wide variety of vehicle makes and models. We've focused on creating versatile products that accommodate different sizes and shapes of key fobs to ensure broad compatibility.

To test the effectiveness of your CarGuard RFID enclosure, try unlocking your vehicle with the key fob while it's inside the case and within the usual range. If the enclosure is working as intended, your vehicle should not unlock. This simple test ensures that the enclosure is effectively blocking the signal.

Our commitment to quality and customer satisfaction means we're here to help. If your CarGuard product is damaged or not performing as expected, please contact our customer service team. We offer a warranty on our products and will provide you with the necessary support to resolve the issue, whether it be a replacement or a different solution.

To ensure the longevity of your product, we recommend keeping it in a dry, cool place when not in use. Avoid exposing it to extreme temperatures, moisture, or direct sunlight for prolonged periods. Regularly inspect your enclosure or case for signs of wear and tear, and consider replacing it every few years to maintain optimal protection.

Absolutely! We understand that many families or individuals may have multiple vehicles. Our product range includes options designed to securely hold multiple key fobs, providing the same high level of protection for all your vehicles with the convenience of a single solution.

While our RFID enclosures and cases are highly effective at preventing relay attacks (a common method used to exploit keyless entry systems), it's important to practice comprehensive vehicle security. This includes parking in secure areas, using physical anti-theft devices when necessary, and staying informed about the latest security threats to vehicles.

CarGuard products are available directly through our website, as well as through selected retailers and online marketplaces. Visit our website for the most current information on where to buy our products and to explore our full range of vehicle security solutions.

If you need assistance placing your order, we have made an easy to follow video you can find HERE